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Customer Service Automation Tips for Ecommerce Businesses 2024

Why your and everyone else’s – customer service stinks Sometimes you need to go online to search for how to do things because you can’t figure out how to do it in the increasingly complicated and changing products you use. Conversational systems help users get what they want out of products by bypassing these UI...

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Using enterprise intelligent automation for cognitive tasks

RPA vs cognitive automation: What are the key differences? By augmenting human cognitive capabilities with AI-powered analysis and recommendations, cognitive automation drives more informed and data-driven decisions. Its systems can analyze large datasets, extract relevant insights and provide decision support. Through cognitive automation, enterprise-wide decision-making processes are digitized, augmented, and automated. These tools can port...